The reputation of international couriers is made or broken by their delivery times. Do you want to end up with a company that doesn’t meet their promised delivery time or would you rather go with a company that delivers on time time after time? Of course, I would choose the one with a proven success rate. What’s interesting is that successful delivery times directly correlate to those companies that also have the best customer service.
successful deliveries
A successful delivery is directly linked to a timely delivery. Success is more than just getting goods to their destination on time. It also means secure delivery, transported through the proper channels. International couriers that are worth their weight in gold will be able to suggest the shipping option that best suits your needs. For example, if you have products that are large and take up a lot of space or weight, an ocean freight option probably makes more sense than air freight, especially if the destination is half a world away. Of course, if the destination is only a few cities away, the best case scenario is probably some form of roadside service.
A large global service will have several time sensitive options available for each shipping method available. Don’t trust a company that makes blind promises. You need a company that will be direct with you and explain any additional charges that may result if you select after-hours hours, such as Saturdays or after-hours. You don’t want to be surprised with additional charges above and beyond what you were quoted.
Customer service
Another facet of punctuality is the effectiveness of the courier’s customer service department. Do you have an account manager who returns your calls promptly if you leave a message? Does the customer service representative address your shipping needs in advance about delivery options, availability, and timing? Do they guide you to the best possible shipping options for your shipments? Fast service and the most advantageous shipping solutions are part of the general suitability of a particular shipping company.
Mail service, air freight, road services, ocean freight, and parcel services should all be part of the international courier service options you look for when looking for the one that best suits your needs. Other winning attributes include convenient shipping options and on-time delivery, two more essential features that make it a great shipper locally and abroad.
